How to Renew Your GoldVPN Plan

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Step 1 - Buy the same plan you're on

Go to Shop and choose the exact plan and term you already have. If you are not sure which one you're on, email support@goldvpn.store before you pay and we'll check for you.

Step 2 - Put your username in the order note

At checkout there is a note field. Type the GoldVPN username we emailed you when you first signed up. If it is missing or does not match an account, your renewal waits until we can reach you - the most common reason a renewal is slow.

Step 3 - We extend your existing account

We add the new term onto the end of your current one. Your username, password and devices stay exactly as they are - nothing to reinstall, nothing to reconfigure. You will get a confirmation email with your new expiry date.

Timing

Inside our support hours this is usually done within the hour. Outside them it is done the next time we open. Renewing a day or two early costs you nothing - the time is added to the end of your term, not the date you paid.

Changing plans

Moving between Starter, Plus and VIP is a manual change. Email support@goldvpn.store first and we will tell you what to buy. Do not simply purchase a different tier, or you will end up with two separate accounts.

Support hours

Monday to Friday, 9:00 AM to 5:00 PM ET. Saturday and Sunday, 12:00 PM to 3:00 PM ET. Orders placed outside these hours are not processed instantly and are set up the next time we open.